Refund Policy

Reelry is committed to customer satisfaction. This Refund Policy explains when and how you can request a refund for purchases made through our platform. All payments are processed by Paddle.com Market Ltd (“Paddle”), our Merchant of Record, and refunds are issued through Paddle.

• The 7-day money-back guarantee applies to the first payment on a new paid subscription (Starter, Growth, or Scale plan).
• The 7-day period begins on the date of your initial purchase.
• Refunds are processed by Paddle and typically returned to your original payment method within 5–10 business days.

Subscription renewal charges (monthly or annual) are non-refundable, except where required by applicable law. You can cancel your subscription at any time from the Billing page to prevent future charges. Cancellation takes effect at the end of your current billing period — you will retain access to your plan until then.

One-time top-up credit purchases are non-refundable once the credits have been added to your account, except where required by applicable law. Top-up credits never expire and carry over indefinitely.

• When a refund is approved, we automatically calculate how many of the originally granted credits remain unused in your account.
• Only the remaining unused credits are reclaimed. Credits you have already spent on reel generation represent services that have been fully delivered and are excluded from the refund.
• For example, if your plan granted 50 credits and you used 20 to generate reels, a full refund would reclaim the 30 unused credits. The monetary refund from Paddle may still cover the full subscription amount — but the 20 reels you generated remain yours.
• This does not affect your statutory rights where applicable law requires otherwise.

When you downgrade from a higher-tier plan to a lower-tier plan, the change takes effect at the end of your current billing period. No partial refund is issued for the remaining time on your current plan, as you retain full access until the period ends.

• If you experience a technical issue that prevents you from using the Service and we are unable to resolve it, we may issue a refund or credit at our discretion, regardless of the timelines above.
• If you are charged in error (e.g., duplicate charge, incorrect amount), contact us and we will process a correction through Paddle promptly.
• EU/EEA consumers: if you are a consumer in the European Union or European Economic Area, you have the right to withdraw from a digital content purchase within 14 days under the EU Consumer Rights Directive, unless you have expressly consented to the immediate performance of the service and acknowledged the loss of your right of withdrawal. Paddle, as the Merchant of Record, handles these withdrawal requests in compliance with applicable law.
• Nothing in this policy limits your statutory rights under applicable consumer protection laws in your jurisdiction.

All payment transactions, including refunds, are processed by Paddle.com Market Ltd, which acts as our Merchant of Record.

• Via your Paddle receipt: every payment confirmation email from Paddle includes a link to manage your subscription and request a refund directly.
• Via our support team: email support@reelry.app or use the in-app support chat. Include your account email and the reason for your request.

Once a refund is approved, Paddle returns the funds to your original payment method (typically 5–10 business days). You will receive a confirmation email from Paddle. Chargeback disputes are handled directly by Paddle in accordance with their Terms of Sale.

We may update this Refund Policy from time to time. We will notify you of material changes via email or in-app notification at least 14 days before they take effect. The “Last updated” date at the top of this page reflects the most recent revision.

For questions about this Refund Policy, contact us at support@reelry.app.

For payment and billing inquiries, you may also contact Paddle directly through the links in your purchase receipt.